Orders

1. Invoices are to be paid in full within 30 days of invoice date.
   
   
2. The minimum order for ACR is $100.00, except for special print items.
   Orders under the minimum are subject to a small order charge of $15.00
   
   
3. ACR's minimum for prepaid freight, within the continental United States, is $4000.00 of assorted merchandise.
   
   
4. All pricing and specifications are subject to change (including freight minimums) without prior notice.
   
   
5. All orders are subject to mill acceptance. If any one line item or product group constitutes more than 50% of the total value of the order, it may be subject to mill approval and/or a freight surcharge.
   
   
6. If you choose to pay by credit card, please be advised that there is a 3% service fee added to the order (3% of the order total including delivery charges, if applicable). Upon receipt of payment, your order will ship from our facility. Please note that credit cards are also accepted for invoice payment (the 3% service fee does apply to these transactions). The following credit cards are accepted: Visa, MasterCard, American Express, and Discover.

Freight

ACR’s minimum for prepaid freight, within the continental United States, is $4,000.00 of assorted merchandise. All items may be combined to meet our minimum for prepaid freight, with the exception of our chef hat line. Chef hats will ship prepaid if the initial order without the chef hats exceeds the $4,000.00 minimum. ACR will designate the method and agency of transportation and routing of shipments that qualify for prepaid freight. Routing specified by a customer, which results in additional cost above normal freight rates, will be billed to the customer. Any additional charges incurred, such as inside delivery, detention charges, sorting and segregating of merchandise, etc. will be billed to the customer.

 

AmerCareRoyal Return Merchandise Authorization (RMA) Policy

Effective Date: 4/17/2023

Subject to the terms and conditions of this Return Merchandise Authorization policy, eligible products (purchased within 60 days of receipt) may be returned to the ACR location from which the product was originally purchased. Any shortage/damages must be reported within 192 hours (8 calendar days) of the invoice date. Please refer to the eligible criteria below before submitting an RMA request.

RMA requests must be submitted to the 1ACR portal [email protected]

 

Eligibility Criteria:

• Damages (All damages must be reported to the carrier within the time frame specified above).
• QA issues (outside of product recall/withdrawal)
• Mispicks
• ACR Keying Error
• Customer order error (Items received within 60 days of PO receipt)
• Over shipment.

Please note: In the event AmerCareRoyal errors or defective products create a circumstance where merchandise needs to be returned to an AmerCareRoyal distribution center, AmerCareRoyal will pay all costs associated with the return or destruction of merchandise, including freight costs. **Product withdrawal or recall will have separate set of guidelines for return, issued by ACR QA department.

 

RMA Expectations:

• A valid return merchandise authorization (RMA) is required for all returns.
• Returns will be credited to your account, within thirty (30) days of merchandise receipt and processing by an AmerCareRoyal distribution center.
• The amount credited and/or refunded may be adjusted by any/all the return policy exceptions below. Additionally, the amount credited may be adjusted to exclude any payments made to you for program, rebate or association amounts related to sales orders affected by this RMA or pick up allowances, or discounts. Finally, some or all the amount credited may be applied to amounts due to be paid to you for program, rebate or association fees agreed to by AmerCareRoyal.
• All returns are subject to a restocking fee equal to 20% of the originally invoiced sales order dollar amount (program, rebate and association deductions are not considered when calculating re-stocking fees).
• RMA’s for merchandise not returned to the AmerCareRoyal distribution center within 30 days from issuance of approved RA number will be cancelled.
• Purchaser is responsible for the cost of return freight.
• Any deductions taken without prior approval or prior to issuance of an approved credit memo will be considered unauthorized and will be billed back to the customer.

 

The following will NOT be eligible for return:

• Damages that are not reported to the carrier within 192 hours (8 calendar days) from invoice date.
• Disposable Gloves.
• Discontinued or Obsolete Product.
• Promotional items, One-Time Purchases, Spot Buy.
• Non-stock, private label, or Custom Product.
• Excess inventory (purchased more than 60 days from PO receipt).

Please contact your Sales Representative or Customer Service Agent for any questions